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What is my Havaianas size?
To find the best Havaianas size for you, please refer to the following information. Note that Havaianas = Brazilian sizing, which is different to European sizes. Refer to the size chart below for Brazilian to NZ size and length (in cm) conversions.
Measuring your Havaianas...
Measure diagonally from centre of heel to the big toe. You may like to measure the underside of the sole so your straps don't get in the way!
How do I find the Brazilian size?
With Havaianas making their way all over the world, you might notice multiple sizes listed on your Havaianas. Our conversions and comparisons are always made using the Brazilian size as a base.
Click & Collect Service
Our flagship store is located in Auckland. You are able to click and collect from this address only: 28 Paramount Drive, Henderson, Auckland. An automatic email after purchase will give you detailed instructions of our address and process.
PLEASE NOTE THAT WE ARE EXPERIENCING A DELAY IN PROCESSING TIME DUE TO A HIGH VOLUME OF ORDERS, CAUSED BY THE CURRENT LOCKDOWN RESTRICTIONS IN AUCKLAND.
Shipping During December and Holiday Periods
While we do our best to ensure your purchase is packed and shipped as fast as possible, please plan for delays in regular courier service (up to 2-3 days longer delivery) especially during the Christmas holiday period in December. We thank-you for your patience in advance.
To receive your order in time for the holiday season, please order before Midnight 14th December.
How will my order be shipped, what are my options?
All orders are shipped from our warehouse in Auckland, buy with confidence.
All orders will be shipped via a local courier, this is a signature-required service. Orders placed before 12pm will be received within 1-5 business days. Delivery to the South Island and some rural areas may take longer.
We cannot change the delivery address once the order has been placed.
During Public Holidays and December we may experience shipping delays due to high demand, we thank-you in advance for your patience.
Postage and handling costs
All purchases will be charged a $5 Flat Shipping Fee Nationwide.
Unfortunately, we do not ship outside of New Zealand.
Do you deliver to a PO Box Address?
We do not ship to PO Boxes.
What happens if my items get lost in the mail?
Please contact the Havaianas New Zealand Customer Service team for assistance [email protected]
What happens if I receive an incorrect item?
If you believe you have received an item in error, please contact the Havaianas New Zealand Customer Service team [email protected] so we can arrange for the correct item to be sent to you.